At petalcraftz, Freakworld Technologies Private Limited our goal is to provide a smooth and enjoyable shopping experience for all customers. However, we understand that there may be instances where a return or exchange is required. Our Refund Policy is designed to make this process simple and ensure your satisfaction. 

Eligibility for Refund: 

To be eligible for a refund, the product must be unused, in its original condition, and have all original packaging and accessories included. You must initiate the return process within 48 hours of receiving the item. 

Non-Refundable Items: 

Certain products, such as personal care items, accessories, and custom-built or personalized products, are non-refundable due to hygiene and customization reasons. 

Returns Procedure: 

Initiating a return is easy. Log in to your account and navigate to the My Orders section. Follow the instructions to request a return, clearly stating the reason and attaching any necessary documentation. Our customer support team will review your request and provide further guidance on completing the return process. 

Refunds (If Applicable): 

Once your returned product is received and inspected, we will send you an email confirming receipt and informing you whether your refund request has been approved or denied. Refund processing typically takes 5-7business days. 

If you have any questions or concerns about your returns or refunds, please contact us. Your satisfaction is our priority, and we are committed to providing you with a seamless shopping experience.