This Privacy Policy applies to petalcraftz, Freakworld Technologies Private Limited ("we," "us," or "our") and encompasses all associated websites and mobile applications. This Privacy Policy (the Policy) outlines how we collect, use, and protect your personal information when you interact with our platforms, access our services, or make purchases through petalcraftz, its affiliated sites, and mobile apps. We value transparency, ensuring that users are fully aware of how their data is managed. Our primary focus is your privacy, and we strictly adhere to industry-leading data protection and security standards. The aim of this Policy is to provide users with clear, detailed information so they can make informed decisions when using our services.
DATA COLLECTION
At petalcraftz, we gather various types of personal data during your interactions with us to provide a better experience. This information is collected when you shop with us, subscribe to newsletters, visit our site, participate in events, engage with research, join our forums, enter contests, or contact us for support. We may also acquire data from third-party sources, such as advertisers and business partners.
The types of personal data we collect include:
- Contact Information: Such as your name, email, and postal address, when you use our services, sign up for newsletters, participate in communities, or attend events.
- General Personal Information: For activities like surveys and contests, we may ask for details such as your gender, job title, and date of birth to better understand our audience.
- Behavioral Data: We track your activities on our site, such as pages viewed and items clicked, to enhance your shopping experience.
- Purchase Information: When making a purchase, we collect data on the products or services bought and transaction details for order processing.
This comprehensive data collection helps us offer you more personalized service and improve overall efficiency.
UTILIZATION OF YOUR INFORMATION
Your personal information is used for specific business purposes at petalcraftz, ensuring that it is accessed only by authorized personnel. We use your data for the following:
- Technical Maintenance: To ensure the smooth operation of our infrastructure.
- Legal and Accounting Functions: To meet legal obligations and accounting requirements.
- Market Research: To improve our offerings and enhance user experiences.
- Community and Forum Management: To facilitate interactions within our forums.
- Payment Processing: To securely process credit/debit card transactions.
- Order Fulfillment: To process orders accurately and verify shipping details.
- Third-Party Involvement: To work with partners where personal data may be shared as per their policies.
- Marketing Communication: To send marketing materials, updates on events, and new products or services.
- Health, Safety, and Legal Compliance: To cooperate with investigations and protect the rights and assets of petalcraftz.
- Business Changes: In the event of a merger, acquisition, or bankruptcy, personal information may be transferred as part of business assets.
We are committed to keeping your privacy a top priority and ensuring full compliance with data protection laws.
DATA PROTECTION
At petalcraftz, we use advanced security measures like SSL encryption to protect your personal information from unauthorized access. SSL encryption ensures secure transmission of data between your device and our servers. While no system is completely infallible, we continually update our protocols to meet industry standards and protect your data.
CHILDREN'S PRIVACY
Our website is not intended for individuals under 18. If we unknowingly collect personal data from minors, we will delete it as soon as possible.
INFORMATION SHARING
We do not sell, trade, or rent your personal data to third parties. We only share your information when necessary, such as for order fulfillment and payment processing, ensuring that your data remains protected. Trust and transparency are core to our values.
LEGAL ACTION AND PROTECTION
If necessary, we may disclose personal information to identify or take action against individuals whose activities may cause harm to our business, users, or property. We may also release information as required by law.
Personal data is retained only as long as necessary to fulfill our services or comply with legal obligations. In certain cases, data may be anonymized for research or statistical purposes.
USER RIGHTS
As per the Information Technology Act, you have the right to:
- Verify Information: Review and correct any personal information we hold.
- Withdraw Consent: Revoke consent for data use at any time, with the understanding that this may affect service availability.
- Submit Complaints: Raise concerns or discrepancies about our data processing with our Grievance Officer.
OPT-OUT
You can opt out of promotional communications by clicking the Unsubscribe link in our emails. We will promptly remove you from our mailing list.
PRIVACY POLICY UPDATES
We may periodically update this Policy to improve user security and transparency. Please check this page regularly for any changes. Continued use of our services implies acceptance of the updated Policy.
CONTACT US
If you have questions or concerns about our Privacy Policy, feel free to contact us at [email protected]. Your privacy is important to us, and we are here to ensure your satisfaction. Thank you for choosing petalcraftz for your electronics and home appliance needs!